Pre-Authorisation
What does a pre-authorization hold mean?
A pre-authorization hold is a common banking procedure that temporarily reserves funds when you add a payment method or book a trip with us. This process helps the bank verify that the payment method is valid and that you have enough funds available. It has become a standard practice for all businesses that accept digital payments.
Your bank needs to verify that we can process payments from the credit or debit card linked to your Five Stars Taxis account. To do this, they’ve placed a temporary charge for the estimated fare on your card*. No funds are actually deducted from your account.
What does this signify?
A temporary charge or hold (referred to as "pre-authorization") indicates that we have set aside the estimated fare amount to ensure your account can cover the payment for the fare*.
Why do we do this?
Your bank will remove the temporary charge once the trip is completed or the taxi request is canceled.
The actual fare will be charged to your account after your taxi journey is finished.
Each bank manages pre-authorization differently, and it may take several days for them to release the reserved amount. While it might seem like you’ve been charged twice, you haven't. If the amount isn’t released after 7 days, please reach out to your bank. If you have any further questions about this, feel free to email us at info@fivestarsgalwaytaxis.ie, and our customer care team will be happy to assist you.
FAQs
What does a pre-authorization hold mean?
A pre-authorization hold is a common banking procedure that temporarily reserves funds when you add a payment method or book a trip with us. This process helps the bank verify that the payment method is valid and that you have enough funds available. It has become a standard practice for all businesses that accept digital payments.
Has it really been deducted from my account?
Five Stars Galway Taxis is not charging your credit card. A pre-authorization serves as a security guarantee for payment and is not actually deducted from your account.
How long does a pre-authorization hold last?
The duration of the pre-authorization hold depends on your specific bank, but it typically takes 3-5 business days to clear from your account. If you’d like to inquire about when the hold will be released, we recommend checking with your bank.
What is the value of a pre-authorization hold?
Prior to processing a hail request, Five Stars Galway Taxis will pre-authorize the estimated fare on the customer’s credit card based on the passenger’s destination.
Is the pre-authorization hold applicable to both debit and credit cards?
The pre-authorisation hold does apply to both debit and credit card.
How can we help you?
Have a Questions?
If you have any comments, suggestions or questions, please do not hesitate to contact us. Our high-quality office staff will help you and answer all your questions.
Our address
Yard A Rear of Hanleys Building Claregalway Galway H91KWY4